Please note there is a minimum spend of £5.00.
A Minimum Spend of £5.00 is implemented on the website, This is due to the High Post charges,(We do offer Free Postage) credit card and Pay pal charges. 

Order Process
We require you to register to be able to shop on on our website. If you have registered on our site then please Login to your account which will enable you to view your order history and update your account if required.
Place your order as per one of the methods below and complete the checkout procedure.
When payment has been received we will send you an email to confirm the order. This email contains important information. Please keep it safe.

How to Order - You can order any of our products in 2 ways:
1. Online:  Simply add the items to your basket and complete checkout and payment via the Paypal SSL Secure payment terminal.

Paypal Card processing services: Our store uses the PayPal merchant services to process online debit and credit card payments using encrypted SSL. During the payment process you are transferred over to Paypals own SSL payment server, you may be given the option to create or log in to a PayPal account, however A PAYPAL ACCOUNT IS NOT REQUIRED to shop at Oyster Stamps- simply select the 'Pay by Debit or Credit Card' link. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is NOT shared with the merchant . Once your payment is complete, you will be emailed a receipt for this transaction from Paypal as well as an order confirmation from ourselves.

*Please note we do not store credit card details nor do we share customer details with any 3rd parties”

2. Telephone orders when available:  UK billing addresses ONLY. Please ensure you have placed the items in your basket and selected the 'Order on-line-Pay by Telephone' option during checkout. You can then telephone us on 01634 686823 Monday to Friday 10.30am - 3.00pm to make your payment. Please note the events page when we might be away exhibiting.

PLEASE NOTE: Orders where the 'Order on-line-Pay by Telephone' option has been selected will only be set aside for 2 days, if no correspondence has been received regarding your order then the order will be automatically cancelled in order to free up stock for other customers.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14  days of delivery. This applies to all our products. To cancel this contract, please package the relevant item securely and send it to us so that we receive it within seven working days of the date that the item was delivered to you.

For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. 

Please click on the link below for full details.

http://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083&rid=1

Delivery & Order Info

All orders  are usually dispatched within 2 or 3 working days but during busy periods such as exhibitions,  and events and public holidays etc then we aim to send within 10 working days or as soon as possible. *Delays in dispatch due to exhibitions where possible will be stated on the 'Events' page of the website.



We try and keep all goods from all different companies in stock but if an item is out of stock we order direct from the distributor or manufacturer. This can take a few days or a few weeks depending on the supplier and the time of year.

Delivery Services Used
Orders are usually sent by Royal mail first class or second class packets. Large or heavy items may be sent via a courier service UK mail.
Royal Mail quote standard 1st class letter delivery as: 2-3 working days, Parcels & Packets as 3-5 working days.
Post sent in the UK is priced by size as well as weight. Most of the orders when packed are over 25 mm deep and are classed as packets.

Please note the following: Order cut-off for all delivery services is 12.00pm (UK time). Orders placed after 12.00pm will be treated, for the purposes of delivery, as having been placed the next working day. Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12.00pm on Friday will not be processed until Monday.
Larger deliveries and higher value items may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they should leave a card for you telling you where it is.

When placing your order online for the first time and paying via Credit or Debit card, the order will only be dispatched to the 

Please ensure your address details when registering, placing and paying for your order are correct. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct.Oyster Stamps will not be liable for replacement or refund of any missing items with an incorrect shipping address.
Orders returned to us by Royal Mail or Couriers as not delivered or collected by the customer will be refunded less any P&P paid. The minimum order value to qualify for the free delivery offer may vary for promotional offers.
Tracking your order

If you have registered on our site then you will be able to track your order by visiting 'Your Account' , signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and made and then when the order has been completed.

All orders are dispatched within 2-5 working days - except as mentioned when we may be away exhibiting in which case items may be up to 10 day dispatch. Please bear in mind most orders are sent as parcels and as such Royal mail under their new delivery rules quote 2-4 days for 1st class parcel delivery. If Royal mail are unable to deliver your parcel they will first try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find they are awaiting collection at their local sorting office. If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. Royal mail do not class an item as missing untill 15 working days after the posting date. If you still have not received your item after contacting your local sorting office and 15 working days have passed, please contact our support team.

Please ensure your address details when registering, placing and paying for your order are correct. We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so for any incorrect postal addresses provided by you. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. Oyster Stamps will not be liable for replacement or refund of any missing items with an incorrect shipping address.

Parcels sent by Uk mail or other courier services are usually a signed for next day service but this is not a guaranteed service, you will be emailed your tracking details and a contact number for the delivery service used, in order to track and confirm the delivery date direct with the couriers either online or by telephone. In the event your parcel has not arrived please use the tracking details we have sent you to check and confirm the delivery schedule and delivery date.

Parcels not received:
All orders are dispatched within 2-5 working days - except as mentioned on the 'above
' when we may be away exhibiting in which case items may be up to 10 day dispatch. Please bear in mind most orders are sent as parcels and as such Royal mail under their new delivery rules quote 2-4 days for 1st class parcel delivery. If Royal mail are unable to deliver your parcel they will first try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find they are awaiting collection at their local sorting office. If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. Royal mail do not class an item as missing untill 15 working days after the posting date. If you still have not received your item after contacting your local sorting office and 15 working days have passed, please contact our support team. 

Please ensure your address details when registering, placing and paying for your order are correct. We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so for any incorrect postal addresses provided by you. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. oyster stamps will not be liable for replacement or refund of any missing items with an incorrect shipping address.

Parcels sent by uk mail  or other courier services are usually a signed for next day service but this is not a guaranteed service, you will be emailed your tracking details and a contact number for the delivery service used, in order to track and confirm the delivery date direct with the couriers either on line or by telephone. In the event your parcel has not arrived please use the tracking details we have sent you to check and confirm the delivery schedule and delivery date.

Incorrect Orders, Missing Items, Faulty Products, Problems with Products:
If something should go wrong please don't hesitate to contact support oysterstampinf@blueyonder.co.uk

Please remember to include your order reference number or if purchased at an exhibition a copy of your sales receipt. Please include a picture of any faulty items and a brief description of the problem. We will reply to you as soon as possible, hopefully with an instant resolution. If the problem cannot be resolved immediately by ourselves, we will keep you informed of what action we are taking to rectify and put the matter right for you.




Parcels not received:
All orders are dispatched within 2-5 working days - except as mentioned on the 'Order and Delivery' information page when we may be away exhibiting in which case items may be up to 10 day dispatch. Please bear in mind most orders are sent as parcels and as such Royal mail under their new delivery rules quote 2-4 days for 1st class parcel delivery. If Royal mail are unable to deliver your parcel they will first try to leave it with a neighbour or return it to the sorting office, the postman does not always leave a card advising of this and often customers who have not received their parcels will find they are awaiting collection at their local sorting office. If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. Royal mail do not class an item as missing until 15 working days after the posting date. If you still have not received your item after contacting your local sorting office and 15 working days have passed, please contact our support team.

Please ensure your address details when registering, placing and paying for your order are correct. We shall have no liability to you for any failure to deliver goods you have ordered or for any delay in doing so for any incorrect postal addresses provided by you. Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. Oyster Stamps will not be liable for replacement or refund of any missing items dispatched to an incorrect shipping address.

Parels sent by uk mail or other courier services are usually a signed for next day service but this is not a guaranteed service, you will be emailed your tracking details and a contact number for the delivery service used, in order to track and confirm the delivery date direct with the couriers either online or by telephone. In the event your parcel has not arrived please use the tracking details we have sent you to check and confirm the delivery schedule and delivery date.




What is Pre-ordering

Pre-Ordering is to order an item that has not been released yet...

Please note if you Pre-order online your Money will be taken when you order.

You do now have the choice to pay by using the telephone method, this means we will contact you for payment when the item arrives

Pre orders help us determine how much of something we need to order.



If you would rather order by phone or email.
That is also fine, no money will be taken until the items ships on all phone orders.
please call 01634 686823.

Please note we do not store credit card details nor do we share customer details with any 3rd parties” 


Please make a separate order for PRE-ORDER items, or your entire order will be delayed until complete. 




If you have not pre-paid, we will contact you to let you know the items are here and take payment. 

Estimated arrival times (ETA) shown are based on what the companies tell us.

We are not responsible if the companies experience delays.
We will update all ETA information as soon as we know of delays. 

Back Orders

We strive to keep as much stock as we can, but sometimes we do run out of certain items.
These items will be shipped to you separately.
If you do not want to wait, please ring
01634 686823

Special Orders

If you need something we do not carry, or do not have enough inventory, there may be a possibility to special order for you. Special orders will be handled on a case-by-case basis depending on manufacturer minimum order requirements. Special orders are subject to a 50% non-refundable down payment with the remaining balance due when the order is ready to ship.

Missing Items & Damages:

Missing Packages: Missing packages will be replaced as soon as possible.
But we reserve the right to investigate the loss of your package. This may take up to 30 days or more.

Damaged packages will be replaced as soon as possible.

Damaged packages should be sign for by the Post office before taking delivery.
we may ask for you to send the damaged items back at your expense before we replace them.

Received an Incorrect Item?

Please check your order carefully when you receive it. We are only human and we do make occasional mistakes. If we sent you an incorrect item, please let us know by e-mail or phone within 5 days of receiving your order. We will pay for the item to be returned to us and send you the correct item as soon as possible.

Returns/Exchanges

Returns of undamaged, unopened items in re-sell able condition will be accepted for Shop CREDIT or EXCHANGE only. Returns for refund May be subject to a 15% restocking fee.
Please Note if you are returning a faulty item please send this back second class post we will not refund items that are returned by any other method unless we ask you to send it back another method.
We will return your postage second class if the item is found to be faulty and a new replacement product sent out first class on the next available shipment.If the item is not found to be faulty we will send your item back and charge for postage to return this item.
Machines will be pick up by us.

Contact Us

Email.
oysterstampinfo@blueyonder.co.uk
Or Telephone 01634 686823